Anti-Spam Policy

Last updated: July 6, 2026

Proclam8 is an email marketing tool — not a spam tool. We take deliverability seriously because our reputation depends on every sender on our platform behaving responsibly.

Our position

Proclam8 has zero tolerance for unsolicited bulk email. Every email sent through our platform must go to recipients who have opted in to receive it. We actively monitor sending patterns and will suspend accounts that violate this policy.

What counts as spam

On Proclam8, spam includes:

Sending to purchased, rented, scraped, or harvested email lists
Sending to recipients who have not given explicit consent
Sending to lists that are old, stale, or have not been re-confirmed
Misrepresenting who you are or why you are emailing
Using deceptive subject lines
Hiding or removing the unsubscribe link
Ignoring unsubscribe requests

How we enforce this

Proclam8 monitors bounce rates, spam complaint rates, and unsubscribe patterns across all accounts. We use Amazon SES for delivery, which provides real-time feedback on bounces and complaints through SNS webhooks. This data is processed automatically.

If your campaigns generate a bounce rate above 5% or a complaint rate above 0.1%, we will review your account. Depending on severity:

First occurrence: We will notify you and may pause sending while you clean your list
Repeated issues: Your account may be suspended
Deliberate abuse: Your account will be terminated immediately without refund

Built-in protections

Proclam8 includes several features designed to prevent spam and protect deliverability:

Automatic unsubscribe links — every email includes a one-click unsubscribe link, processed instantly
Bounce handling — hard bounces are automatically marked and excluded from future sends
Complaint tracking — spam complaints from ISPs are received via feedback loops and flagged immediately
Suppression lists — unsubscribed and bounced addresses are permanently suppressed per organization
Rate limiting — sends are throttled to maintain healthy delivery patterns

Your responsibilities

As a Proclam8 user, you agree to:

Only email people who have opted in to hear from you
Keep your lists current — remove inactive addresses and honor unsubscribes
Include your real organization name and physical address in your emails
Use accurate sender names and subject lines
Comply with CAN-SPAM, GDPR, CASL, and all applicable laws in your jurisdiction

Reporting spam

If you received an unwanted email sent through Proclam8, forward it to abuse@proclam8.com with full headers. We will investigate and take appropriate action.

Contact

Questions about this policy? Email hello@proclam8.com.